Privacy Policy | Inner Sanctum

This privacy policy applies to THE CLIENT who makes a booking via our website and THE COMPANY, Inner Sanctum – Pilton.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through this website, via email links sent from Inner Sanctum Pilton Ltd or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control.

Information I Collect

This policy applies to the data that you provide us with via our booking system / website and is for the use of your booking for Inner Sanctum – Pilton.

Please be aware of all the information set out in our terms and conditions relevant to the area you have booked into (PYO or VIP)and be aware that once the booking form is made then we take your personal information very seriously and will never share with any third parties.

The information that you give to us for your booking is for the sole purpose of ensuring you get the best experience from joining us at Inner Sanctum – Pilton and therefore we give you everything you require that you give details about via our booking system.

We will only share relevant information to our employees and Inner Sanctum – Pilton team such as the following:

Name, age if under 16, vehicle registration number required for car park.

We only ask you for the personal information set out in the booking form and will only use email addresses and names for future promotional emails should we feel you may be interested with your permisison. You are able to opt out of this at any time.

Should you require any other information or wish to change the information that you give to us you are able to email us and change any details in writing. If a customer places an order you (the cutomer) also have access to your Members area where you have control over your information.

Wix Members Area provides a secure space for site members to manage their personal data. Members can access private pages like "My Account" and "Notifications" where they can update their information, view orders, and manage settings. They can also customize their profile pages and choose which information is visible to other members.

We will never sell your personal information.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

To fulfil your order, you must provide me with certain information (which you authorised Wix to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Complete respect and privacy is given to all personal information and data which is used only for the purpose of preparing and fullfilling your order/booking and issueing refunds for cancelled bookings or suchlike.

We follow the following regulations:

- Lawful, fair and transparent processing of data
- The purpose for which personal data is collected must be specified, explicit and legitimate, and the data must be processed in a manner that remains compatible with the initial purpose for which it is collected
- Data is not excessive and remains adequate and relevant data to the purpose
- Accuracy of data is maintained
- Data is stored for no longer than necessary
- Appropriate measures are taken to ensure data is processed in a secure manner. All my devices, such as mobile phone and laptop; are password protected for security.

Why I Need Your Information and How I Use It

I use Wix as my website host provider and booking system. Each client in Wix Bookings has a contact card that stores their personal information, such as name, email, address, and phone number.
If you voluntarily complete a form via Inner Sanctum Pilton Ltd website or emails you may fill in custom fields where I collect specific information relevant to your booking.
These contact cards are accessible to me allowing for easy management and access to client information.

. Data Collections:

Wix uses data collections to structure and store information, including personal data related to bookings.
Each collection defines the fields and data types for the information it stores.

. Security Measures:

Wix encrypts all data, including personal information, at rest using AES-256 encryption.
PCI-compliant payment processing

Secure on-site and in-app checkout with HTTPS/TLS data encryption
AI-powered anti-fraud system and dedicated 24/7 risk team
3D Secure 2 authentication at checkout for EU card payments
For sensitive data like PII, Wix adds an extra layer of encryption at the application level.

Information Sharing and Disclosure

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I don’t retain your personal information anywhere else and only refer to it on Wix as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to access this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements; under which circumstances I would refer to my past orders where this information is stored by Wix and accessible to me by the Wix app or Inner Sanctum Pilton Ltd website.

Wix also provides a members area where customers can manage their personal information, including orders, addresses, and more. Wix ensures data security through encryption and compliance with data protection regulations

Refund Policy.Customers to my site can request a cancellation of their booking and more details of this can be found in my terms and conditions under "cancellation". Customer bank details are stored on the system with permission and used to issue refunds where necessary. Security easures include data encryption, fraud detection and tokenization, which protects sensitive data from unauthorized access.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Lizzie Spooner, am the data controller of your personal information. If you have any questions or concerns, you may contact me at innersanctum-pilton@gmail.com

Inner Sanctum Pilton may change this privacy policy at any time and will let you know of any changes should you decide to make a booking with us.