Terms & Conditions
For The Wellness Area at Inner Sanctum. For all guests who use our facilities.
When you purchase your booking in the Wellness area you are agreeing to abide by the following terms and conditions.
When you booked your accommodation with us you agreed to abide by the overall Terms and Conditions set out by Inner Sanctum (All terms and conditions apply at all times).
PERSONAL LOCKERS & MOBILE PHONE CHARGING SERVICE:
1. We provide lockers for guests to hire for the duration of the week (Wednesday 6:00pm - Monday midday 12:00pm).
2. Each locker has a charging point for mobile devices but please ensure you bring your own plug and cable because The Company does not provide this.
3. Access to the lockers is available from Wednesday 6pm-11pm and then Thursday to Sunday 8am-11pm only and Monday 8am-midday. A link to book this service will be provided in your digital Welcome Packs.
4. There is a limited number of lockers so The Company cannot guarantee availability. Lockers are booked on a first come first serve basis. Book early.
Facilities include:
HOT TUBS, ICE BATH, SAUNA:
5. The Sauna is only available for our VIP guests.
6. The HOT TUBS and ICE BATH and SAUNA will be managed by THE COMPANY.
7. Each guest must book their spa session in advance and we cannot guarantee the time slot they desire will be available.
8. Should a guest miss their timed slot, we will try to find an alternative time, however we cannot guarantee there will be one available.
9. The Company will not be held responsible for any children who use the facilities. Children are the sole responsibility of the adult who accompanies the child to the campsite and The Company expect well behaved children and adults alike when using the equipment.
10. Everyone using the facilities will behave appropriately and safely and anyone mis-using the equipment will be verbally warned by The Company and asked to leave if they need to be warned again.
11. The Client uses the facilities at their own risk.
12. It is advised that anyone who is pregnant avoids using the hot tub.
13. No food is permitted in or near the hot tubs, sauna or ice bath.
14. The Client will wear swimwear when using the facilities and avoid the use of makeup or oily moisturiser or sun screen.
YOGA: Please bring your own mat if you have one, we have a limited number available.
Bookings & Payments:
1. Pre-booking is essential for multi-class passes and the unlimited pass. Drop-ins may be available for single classes, subject to space.
2. All payments must be made in full at the time of booking via our Booking page.
3. Your space is only confirmed once payment has been received.
4. All class passes (individual, 3 class pass & 5 class pass) are non-transferable and for use by one individual only.
Cancellations & Refunds:
5. All bookings are non-refundable, including individual classes and class passes.
6. Missed sessions for any reason (including illness, clashes, or change of plans) are non-refundable and non-transferable. 7. If you arrive late and the class has already started, you’re still more than welcome to join - just slip in quietly and settle in with care. Please be mindful that you may have missed the warm up, so take a few moments to ease into the practice and listen to your body.
8. If a class is cancelled by the instructor due to weather or any unforeseen circumstance, you will be offered: ● A rescheduled class (where possible), or ● A replacement class later in the weekend, or ● A partial refund based on your pass (e.g. if you booked 3 classes and only 2 were delivered) 9. Refund exceptions may be made in rare, compassionate circumstances (e.g. a medical emergency) at the discretion of the instructor. Documentation may be required.